💰 Discounts – Manage Promotional Offers #
1. Navigate to “Discounts” #
- Log in to your restaurant management system.
- In the sidebar, click Sales.
- Under Sales, select Discounts.
- The discounts page will open showing:
- A header showing “All your discounts” with total count.
- A data table displaying all configured discount offers.
- Export options and management tools for handling discount campaigns.
- Action buttons for creating, editing, and managing discounts.
2. Understanding Discount Types #
Discounts are promotional offers that reduce prices for customers. They include:
- Percentage Discounts – Reduce prices by a percentage (e.g., 20% off).
- Fixed Amount Discounts – Reduce prices by a fixed amount (e.g., $10 off).
- Category Discounts – Apply to specific product categories (e.g., Breakfast items).
- Brand Discounts – Apply to specific brands or suppliers.
- Location-Specific – Valid only at certain restaurant locations.
- Time-Limited – Active only during specified date ranges.
Discounts help attract customers, increase sales, and manage inventory.
3. Create New Discount #
- Click the purple + Add button (top-right corner).
- Fill in the discount creation form with:
- Name – Descriptive name for the discount (e.g., “Monday Discount”).
- Start Date & Time – When the discount becomes active.
- End Date & Time – When the discount expires.
- Discount Amount – Percentage or fixed amount value.
- Priority – Order of application when multiple discounts apply.
- Brand – Specific brand if applicable.
- Category – Product category for targeted discounts.
- Products – Specific products if not category-wide.
- Location – Restaurant location where discount is valid.
- Save the discount to make it available for use.
4. Manage Table Display Options #
- Show entries – Select how many discounts to display per page (10, 25, 50, 100).
- Export Options – Use the action buttons:
Export to CSV– Download discounts data as CSV file.Export to Excel– Download as Excel spreadsheet.Print– Print the current discounts list.Column visibility– Show/hide specific columns in the table.Export to PDF– Generate PDF report of discounts.
- Use the Search box (top-right) for quick filtering by discount name or details.
5. Understanding Table Columns #
| Column | Description | Sortable |
|---|---|---|
| ☑️ Checkbox | Select multiple discounts for bulk actions | No |
| Name | Discount name/title (e.g., “Monday Discount”) | Yes |
| Starts At | Date and time when discount becomes active | Yes |
| Ends At | Date and time when discount expires | Yes |
| Discount Amount | Value of discount (percentage or fixed amount) | Yes |
| Priority | Application order (1 = highest priority) | Yes |
| Brand | Associated brand or supplier | Yes |
| Category | Product category (e.g., “Breakfast”) | Yes |
| Products | Specific products included in discount | No |
| Location | Restaurant location where discount applies | Yes |
| Action | Available actions for each discount | No |
6. Discount Actions Menu #
Each discount row has an Action dropdown with options:
- Edit – Modify discount details, dates, amounts, or conditions.
- View – Open detailed discount information in read-only mode.
- Duplicate – Create a copy of the discount for similar campaigns.
- Activate/Deactivate – Enable or disable the discount temporarily.
- Delete – Remove discount permanently (with confirmation prompt).
- Usage Report – View statistics on how often discount was used.
- Export Details – Download specific discount information.
7. Sort and Navigate Discount Data #
- Column Sorting – Click on column headers to sort data:
- First click: Sort ascending (A-Z, earliest to latest).
- Second click: Sort descending (Z-A, latest to earliest).
- Third click: Remove sorting.
- Pagination – Use the bottom navigation:
- Previous – Go to previous page of results.
- Next – Go to next page of results.
- Page numbers show current position (e.g., “1” of total pages).
- Results Info – Bottom shows “Showing 1 to 1 of 1 entries” for context.
8. Bulk Discount Management #
- Select Multiple Discounts – Use checkboxes to select multiple discounts.
- Bulk Actions – Apply actions to selected discounts:
- Bulk Delete – Remove multiple discounts at once.
- Bulk Activate – Enable multiple discounts simultaneously.
- Bulk Deactivate – Disable multiple discounts at once.
- Bulk Export – Export selected discounts only.
- Select All – Use header checkbox to select all visible discounts.
9. Discount Priority System #
When multiple discounts apply to the same item, priority determines application order:
- Priority 1 – Highest priority, applied first.
- Priority 2, 3, etc. – Applied in numerical order.
- Same Priority – System applies the discount with higher value.
- Stacking Rules – Configure whether discounts can combine or override.
Example: If “Monday Discount” (Priority 1, 20%) and “Category Discount” (Priority 2, 15%) both apply, the 20% discount is applied first.
10. Best Practices for Discount Management #
- Clear Naming – Use descriptive names that indicate purpose and timing.
- Set Expiration Dates – Always define end dates to prevent indefinite discounts.
- Monitor Usage – Track discount usage to measure effectiveness.
- Strategic Timing – Schedule discounts during slow periods to boost sales.
- Category Focus – Target specific categories to move slow inventory.
- Priority Planning – Set priorities to control discount stacking behavior.
- Regular Review – Audit active discounts weekly to remove expired offers.
- Staff Training – Ensure staff understand how to apply and explain discounts.
11. Discount Campaign Examples #
| Campaign Type | Configuration | Use Case |
|---|---|---|
| Happy Hour | 20% off, 3-6 PM daily, Beverages category | Increase afternoon sales |
| Monday Special | 30% off, Mondays only, All products | Boost slow weekday business |
| Breakfast Promotion | $5 off, 6-10 AM, Breakfast category | Attract morning customers |
| Loyalty Discount | 15% off, Specific customers, All locations | Reward regular customers |
| Clearance Sale | 50% off, Limited time, Specific products | Clear slow-moving inventory |
12. Troubleshooting Discount Issues #
| Issue | Possible Cause | Solution |
|---|---|---|
| Discount not applying at POS | Inactive or expired discount | Check start/end dates and activation status |
| Wrong discount amount | Priority conflict or calculation error | Review priority settings and discount values |
| Discount applies to wrong items | Incorrect category or product selection | Edit discount to specify correct products/categories |
| Multiple discounts conflicting | Priority settings unclear | Adjust priorities or set exclusive discount rules |
| Cannot delete discount | Discount currently in use | Deactivate first, then delete after transactions complete |
13. Discount Analytics and Reporting #
- Usage Statistics – Track how often each discount is applied.
- Revenue Impact – Calculate total discount amounts given.
- Customer Response – Monitor sales increases during discount periods.
- Product Performance – Identify which items benefit most from discounts.
- Time Analysis – Determine optimal discount timing and duration.
- Location Comparison – Compare discount effectiveness across locations.
- ROI Calculation – Measure return on investment for discount campaigns.
14. Done! 🎉 #
You can now create, manage, and optimize discount campaigns to boost sales and attract customers. Use strategic discounting to increase revenue while maintaining profitability!